What we collect

Details you enter in the form: accident type, date, state and ZIP, injury and treatment answers, insurance and representation status, and your name, phone number and email. We also collect device and traffic data such as IP address, browser, referring source and campaign identifiers.

Why we collect it

To match you with a participating attorney, to contact you about your inquiry, to measure advertising performance, and to meet legal and record-keeping obligations.

Who we share it with

Participating attorneys and their intake vendors, our own service providers (hosting, telephony, analytics, call recording), and authorities where required by law. We describe attorney partners as recipients, not as an audience for unrelated marketing.

Calls and texts

Calls may be recorded for quality and compliance. Consent to be contacted by autodialer or text is not a condition of using the service and can be withdrawn at any time by replying STOP or contacting us.

If you opt in to texts, you are enrolling in the TortOS case-update text programme, operated by DGY LLC for accident.live and its participating attorneys. Messages are transactional: case updates and a secure link to your own case portal. They are not marketing. Message frequency varies. Message and data rates may apply. Agreeing to receive texts is never a condition of using this service or of being referred to an attorney.

We do not sell or share your mobile number, or your consent to receive texts, with any third party for their own marketing. SMS opt-in data is used only to operate this programme.

Reply STOP to any message to stop receiving texts. Reply START to begin receiving them again. Reply HELP for help, or email legal@accident.live.

Your rights

Depending on your state you may request access to, correction of, or deletion of your personal information, and may opt out of sale or sharing. See the Do Not Sell or Share page.

Retention and security

We keep submissions as long as needed for the purposes above and for legal record-keeping, then delete or de-identify them. We use administrative and technical safeguards, though no method of transmission is completely secure.